Frequently asked questions
CHOOSING THE RIGHT GEAR
The appropriate support package will depend primarily on the longest lens (in terms of effective focal length) in your kit. Our general rule for the lightest pod/ball head package recommendations is as follows:
Really Right Stuff produces custom/dedicated plates for most popular cameras on the market. Click here to determine if a custom plate is available for your model:
Shop Camera Plates
If by chance we don’t produce a custom plate for your camera, an agreeable plate can be found from our “universal” camera plates that will still allow you to connect your camera to any RRS clamp or head.
The lever-release clamp is by far the preferred choice for most users of Really Right Stuff quick-release plates. If, however, you are using proprietary Arca Swiss-style plates, the screw-knob style clamp is suggested. The Arca-Swiss dovetail width is inconsistent from one manufacturer to another, meaning non-RRS “Arca-compatible” plates may differ in dimension from the Really Right Stuff Dovetail Standard. A Really Right Stuff screw-knob clamp allows greater tolerance for the difference in dimension, while Really Right Stuff lever-release clamps are set to conform to Really Right Stuff plates only.
A modular L-plate is more versatile, in that it allows you to reposition the vertical element of the plate to provide greater/easier access to the peripheral ports of the camera, especially useful when shooting tethered in the vertical orientation. The L-component can also be removed entirely when only the baseplate is required for your purposes.
On certain cameras, the modular plate also completely envelops the base of the camera, which is advantageous for smaller bodies in that it provides extra material for gripping the camera when hand-held.
The Ultralight (1-piece) plate intentionally trades these advantages in favor of a slimmer, low-profile L-plate; a better fit for users who prefer a minimal L-plate that provides the basic 2-axis mounting function only.
The difference between the TFC and TVC models is in the apex of the tripod: A Versa tripod (TVC) allows you to swap the platform for a leveling base, video bowl, or center column. A Fixed Apex (TFC) has no removable platform, trading that versatility to save overall profile and volume, allowing the legs to close closer together and pack down smaller.
When demand decreases over a reasonable amount of time for a particular camera's plate system, it will be discontinued in order to keep production resources devoted to active, in-demand plates.
Since the core function/performance of our plates do not diminish with time or use, sourcing an older plate through a used marketplace, such as eBay, KEH, Adorama, or B&H Photo is advisable.
Using the wrong plate system on a camera body can result in an improper fit: too loose, and the plate will reduce the rigidity of the camera, and over time may damage the tripod socket; too tight, and prolonged pressure and stress will be put upon your camera body which may result in physical damage.
Full, unobstructed access to camera peripherals cannot be guaranteed when using the wrong plate as well.
If you’d like to send your item in for service, please pack it carefully and send it in to:
Really Right Stuff Repairs
720 S. 850 E.
Lehi, UT 84043 USA
Enclose a detailed description of the issue(s) and include your contact information. We will contact you with a repair estimate once your item has been inspected – simple repairs that don’t fall under your 5 year warranty usually start around $40-60, but a repair estimate will be given and your approval is required before the service is done. Present turnaround time is approximately 1-3 weeks, not including return shipping time.
Please see the following steps for processing a return of your recent order:
1. Place the original package into a shipping carton.
2. Include a copy of the original packing slip, as well as a brief note with instructions for our accounting department on whether you would prefer a refund or exchange, inside your shipping box.
3. Please do not place stickers or shipping labels on the original manufacturer’s package.
4. Ship via a method that provides both insurance and tracking.
*Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send returns to:
Really Right Stuff Returns Dept.
720 S 850 East
Lehi, Utah 84043 USA
•All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
•Really Right Stuff is not responsible for personal items left in returned merchandise.
•Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
•No Return/Exchange on any used equipment.
•No Return/Exchange beyond 30 days after receipt of order.
Yes; The order can be placed for your required items regardless of the present stock status. This will ensure one is allocated for you in advance, and is the fastest way to receive your gear. We fulfill all pending back-orders before replenishing our own stores, so waiting for the stock status to change can take longer than simply placing a back-order, especially for high-demand items.
Once out of stock, most of our inventory is back in stock within approx. 3-4 weeks on average.
Your card will not be charged until everything ships out.